Employment OpportunitiES

We are recruiting staff for the following position:

Peer Support Line Team Leader

Location: Parramatta

Reporting to: Clinical Service Manager

Applications close: Sunday 12th December 2021. 11.59pm

The Role:

SAMSN has secured funding to establish a 12-month pilot Peer Support Line – “Talk With a Mate Who Can Relate”. Using a trauma-informed and culturally safe approach, the service is designed to provide the opportunity for male survivors to talk with another male with lived experience who understands the common issues male survivors face in dealing with the impacts of CSA, within a society that often inhibits disclosure.

This role will assist in the establishment and operationalisation of this service and provide line management and supervision to the Peer Support staff. The role is a part-time, fixed contract position.

The Peer Support Team Leader will work closely with the Clinical Services Manager to develop relevant policies and procedures to ensure a safe and effective service offering for male survivors and the Peer Support staff.

The Team Leader position will be rostered on two days per week and include afternoon shifts. This will provide cover and support for the two x 3 hour shifts the Peer Support line will be operational each week.

Individual supervision, training and professional development will be provided as part of the role.

You will make a real difference in the lives of men and their families, supporting them in addressing their ongoing needs. This is an exciting opportunity to develop an innovative service aimed at increasing access to specialist services for male survivors.


  • Lead the day-to-day operations of the Peer Support Telephone line, including rostering, leave approval and risk assessment/management responses
  • Develop relevant policies and procedures, in conjunction with the Clinical Services Manager, to operationalise and ensure the safe and effective running of the Peer Support Line
  • Develop and implement the core training program for Peer Support staff
  • Provide supervision and support for Peer Support staff. This includes regular scheduled supervision and informal support and debriefing during Support Line shifts
  • Monitor and review clinical documentation and ensure appropriate and contemporaneous records are maintained by Peer Support staff, to reflect the support being provided to male survivors.
  • Assist to establish, implement and record appropriate evaluation data of the service
  • Oversight of the alumni portal and support to moderators.


    • Tertiary qualification (Bachelor’s degree) in social work, social welfare, psychology or related discipline;
    • Knowledge and understanding of the dynamics and impacts of child sexual abuse across the lifespan, including mental health issues, drug and alcohol issues, and relational difficulties;
    • Demonstrated experience of working with trauma informed principles;
    • Experience in providing crisis response and telephone counselling services to survivors of childhood trauma;
    • Experience with supervising and providing support to staff providing responses to people in distress/crisis;
    • Excellent verbal, written and cross-cultural communication skills;


    • Working with Children Check. SAMSN is a registered employer under the Child Protection (Working with Children) Act, 2012. The successful applicant must be approved under the Working with Children Check prior to taking up appointment.
    • NSW Police Check. The successful applicant must be approved under the NSW Police Check prior to taking up appointment.
    • Three-month probationary period.
    • You must be fully vaccinated against the COVID-19 to comply with conditions of SAMSN’s various funding agreements.


    For more information about this role, please contact Shane Greentree, Clinical Services Manager on 02 83553711 or email shane.g@samsn.org.au

    PLEASE NOTE: Your application will only be considered if you submit a cover letter addressed to the Clinical Services Manager, Shane Greentree with your responses to the Selection Criteria and Other Job Requirements.

    SAMSN acknowledges the Traditional Custodians of the land on which we live and work. We pay our respect to Past, Present and Future Elders.

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